Daniel Wellington Reviews

Terrible product my watch stoped working after 12 months & customer service still havnt got back to me after emailing a week ago to sort the problem ! Never again !!

15%offfffff yaaaaay
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Beststreet
Thewishita
Fashionstar

I ordered a pair of sunglasses a couple of weeks ago and although the quality was excellent, I had to return them because they did not fit me well. It took exactly 10 days for the parcel to arrive at Daniel Wellington’s warehouse. I got a confirmation email that they received my return and would process my refund straight away, and this happened the same day the parcel was delivered. Everything happened quickly and I had no problem with getting my money back.

I WISH I COULD GIVE RATINGS LESSER THAN THIS THE CUSTOMER SUPPORT SERVICES THE REFUND POLICY IS HORRIBLE DONOT BUY ONLINE BUY IT FROM THE STORE BECAUSE THEY AS AN ECOM PLATFORM ARE HORRIBLE ITS BEEN MORE THAN A MONTH SINCE I RECIVED MY REFUND AND THE MANAGER AT CUSTOMET SUPPORT SAYS WE CANNOT HELP YOU AT ALL IT CAN TAKE MORE THAN A MONTH ALSO NOW THAT CAN EQUAL TO 2 MONTHS THE MANAGERS NAME IS AZAAN HORRIBLE EXPERINCE WITH THIS ECOM PLATFORM OF THIS COMPANY

Poor quality and even worse customer service. Shipped us the wrong watch and then refused to allow an exchange as apparently we only had 10 days after purchase??

I purchased a Daniel Wellington (gold strap) watch which has tarnished and black. I returned it on 26.11.21 through Myers and still haven't received a return (with new strap) or refund as of todays date 9th January, 2021.

Very BAD service. Don't fall for the brand, it's clearly a SCAM! I haven't received my refund yet and been following up with them since 40 days now. They won't even respond to your emails actively.
If you call them they will keep keep your call on hold saying they're fetching your details and then cut the call saying you're not connected, unbelievable!!!
My product and case Id:
Daniel Wellington order #CT10061383IN
case Id - 1279430

Also, they don't have anything to offer other than a SORRY.
We want our refund and not your sorry!

Can't give zero so I'm giving you 1 star. Ordered the watch in November and placed the return request right after i received it. Watch got picked up, but I've not yet received my refund. It has been more than a month now. Your customer representative said the refund has been initiated and it will take 7-10 days to reflect in the bank statement, but it has been 20 days no money has been received and they have stopped responding to my mails.
We can wait for days but the least you can do is respond to your customers.

Is that how you scam people? Already regret buying from DW.

I've recently contacted Daniel Wellington multiple times to receive a refund on a product that I was not happy with. I made sure to contact them before the item was dispatched so I would not have to pay shipping fees when returning it. They took really long to respond (have proof of all the dates and times) and by the time they did the watch arrived. Now I am contacting them to help but it's been many business days since I've received a response or any help. I am likely to guess that once I've returned my item I won't even get a refund by the looks of it after reading other reviews about them, but I still give them the benefit of the doubt. Very disappointed.
This was the order number: CT10031487AU

Good quality and designs, i have several watches and i have never had problems with them

I purchased a watch didnt like the product so returned it its been more than 1 month since I am continuously following up for the refund and every time the Executives say that they have initiated the refund inspite of giving my bank statements and everything they asked for still no update on my refund this is seriously not expected from a brand like Daniel Wellington. The least you can do is provide accurate customer support

Orded 24th november.. 1 month ago. I don’t know where my package is or where it is. I’ve got every time a mail with a date but every time delayed. 2 days ago i’ve got a e-mail from the package service that my package is reaching the maximum days allowed to be held. No e-mails from Daniel Wellington

I had ordered a watch on 27th of November & today it's 20th of December.Didn't get my package yet.Poor customer support,no proper response,they just give fake assurance stating that you will be receiving your package within 24hrs. Yesterday I had got a mail from their delivery partner stating your package is returned,I have no idea why it is returned.Never expected such things from DANIEL WELLINGTON.

I ordered last Nov 29, 2021 a rose gold bracelet and it's expected to arrive on Dec 6 yet it hasn't been delivered to me until now. I'm really concerned of the significant delay so when I checked on the UPS tracker, it hasn't even been shipped yet as of today (Dec 13)! How frustrating. I raised a ticket by sending an email to customer service but they didn't respond too. I hope I am not scammed! PO number CT10008380PH

I returned an item while buying a different size and became quickly nervous as I came across these reviews and thought I wouldn’t get a refund or it would get lost, both my orders came full tracked and received regular notifications and even returning one of them it was fully tracked. The only minor point was the return instructions wasn’t completely clear as I had to google custom forms to add to my order as I have never returned anything out of uk before which I also was anxious about. But everything went smoothly and got my refund and my new watch is lovely.